Questions and answers all around our concerts and events
WE ARE TAKING CARE OF YOU!
The health of our audience, as well as that of the artists and of our team, continues to be our main concern. As the health situation and the official orders can change at short notice, we ask you to check our website for the latest status of the protective measures.
Thank you very much!
FAQ, status as of 1 February 2023
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Ticket sales
Where can I buy tickets and where can I collect them?
Tickets for our concerts can be purchased on our website gstaadmenuhinfestival.ch, in writing or by phone (+41 33 748 81 82), as well as on kulturticket.ch.
Tickets ordered via kulturticket.ch can be received digitally via the print@home function. You can print them out yourself or present them digitally at the entrance.
Is there a sales office where I can buy my tickets directly?
Yes, tickets for our concerts can be purchased at various offices. You can find information on our website gstaadmenuhinfestival.ch, on kulturticket.ch, and at the Gstaad Saanenland Tourism office (tel. +41 33 748 81 82).
Can I still buy tickets on the spot at the evening box office?
We strongly encourage you to buy your tickets at least a few days before the concert on our website gstaadmenuhinfestival.ch or at our sales office (tel. +41 33 748 81 82).
To avoid waiting times, the box office will already open from 1 to 1½ hours before the concert begins.
Can I pay by credit card at the box office?
Yes, for all concerts it is possible to purchase tickets at the box office (if available). Credit card payments are accepted.
Can I present my print@home ticket digitally?
Yes, you can present your print@home ticket digitally, for example on your smartphone, at the entrance control. It is not necessary to print your ticket.
Unfortunately, I can no longer find my tickets. What should I do?
If you lose your tickets, please contact our sales office – by telephone on +41 33 748 81 82 or write to info@gstaadmenuhinfestival.ch.
Am I allowed to move if I see that another seat is available?
No, changing seats on your own initiative is prohibited.
Are the venues accessible without barriers?
All venues except for the Temple de Château-d'Œx are accessible to wheelchair users. Please ask directly at the Gstaad Saanenland Tourism office about all conditions and seats specially designed for wheelchair users (Tel. +41 33 748 81 82).
Return policy
Will I be refunded if an event must be cancelled?
In case an event must be cancelled, the ticket price will be refunded (minus expenses).
Can I return my ticket if I am unable to attend the concert?
The return or exchange of tickets is not possible.
In case of illness, a gesture of goodwill may be granted upon request. A medical certificate must be presented.
Is it possible that a cast or programme changes at short notice?
In rare cases, a cast or programme may have to be changed. We will always try to find an adequate replacement. Cast or programme changes cannot always be avoided and do not entitle the holder to return tickets already purchased.
Your concert visit (entrance and exit, intervals, evening programmes)
Is there an interval during the concerts?
Most concerts in the churches take place without an interval.
The majority of concerts in the Gstaad Festival Tent take place with an interval.
Some programmes require an exception. Please note the information on the respective concert page.
Can I pay by credit card at the bar in the Gstaad Festival Tent?
Yes, credit card payments are accepted in the bar area of the Gstaad Festival Tent.
When does access to the venues open and what should I look out for?
Access to all venues begins 30 minutes before the start of the concerts.
Late entry cannot always be permitted. Unfortunately, the ticket price cannot be refunded in the event of late arrival.
Will I be given a programme on the night of the concert?
Yes, an evening programme with all the information about the concerts is available at every event for free.
Alternatively, you can browse the programme electronically on our website gstaadmenuhinfestival.ch.
Do I have to register to attend the free concerts of the Gstaad Academy?
Yes, all public concerts of the Gstaad Academy (final concerts and Academy concerts) can be booked free of charge via the ticket office. We kindly ask you to book your ticket well in advance.